Experienced Analyst with a demonstrated history of working in the computer and network security industry. Skilled in web development, WordPress customization, has great analytical skills and technical support expertise. Strong business development professional with a Bachelor's degree focused in Business Administration and Management, General from University of National and World Economy.
ADDRESS: SOFIA, BULGARIA
What I do
Mar 2017 - Present
Addressing customer queries, troublshooting customer issues and providing techical support for the Sucuri Firewall customers.
Sep 2014 - Mar 2017
K Media Tech ltd.
Oct 2015 - Mar 2017 Support Manager
Sep 2014 - Oct 2015 Technical support
Implementing and maintaining the customer support management systems for various products, cteating techinical documentationm, providing customer support and account management. Interviewing job candidates and training new employees.
Mar 2012 - Nov 2013
bWin.Party Digital Entertainment
Fraud and Risk Management
Fraud and risk management, anti-money laundering, document verification of customers.
Mar 2012 - Nov 2013
Technical Support Agent
Answering customer queries and troubleshooting ADSL connection issues for a British ISP.
Sep 2008 - Jan 2011
Analysing player traffic, identifying high risk players and potential fraud, anti-money laundering, document verification, making sure that the players meet the KYC requirements of the company. Also protecting the company from chargeback and financial fraud.
Mar 2013 - Jul 2017
University of National and World Economy is the largest as also the eldest higher educational institution of Economics in Bulgaria and Southeastern Europe and it has a history of 90 years.
University originates from the Free University of Political and Economic Sciences (FUPES) established by Order № 2155 of July, 5th, 1920 of the Minister of national education.
Sep 2002 - Jul 2007
Peyo Yavorov Language school
English and Spanish
„Peyo Yavorov“ Language School is a state educational institution located in Silistra, Bulgaria providing secondary education with a special emphasis on foreign languages. Established in 1990 the schoolis among the top prestigious high schools in Silistra and on a national scale